TRANSACTIONS

HOME

YOU ARE VISITING NAPOLCOM FOR:
ISSUANCE OF CERTIFICATE OF NAPOLCOM ELIGIBILITY
VERIFICATION OF EXAMINATION RESULT
AUTHENTICATION OF POLICE ELIGIBILITY
AUTHENTICATION OF REPORTS OF RATINGS
FILING AND PROSECUTION OF ADMINISTRATIVE COMPLAINT
ISSUANCE & AUTHENTICATION OF NAPOLCOM CLEARANCE
PAYMENT OF POLICE BENEFITS
REVIEW AND EVALUATION OF CLAIMS PRIOR TO PAYMENT OF PENSION
(TOTAL PERMANENT PHYSICAL DISABILITY)
REVIEW AND EVALUATION OF CLAIMS PRIOR TO PAYMENT OF PENSION (DEATH BENEFITS)
PAYMENT/REFUND OF SCHOLARSHIP BENEFITS

APPLICATION FOR PNP ENTRANCE AND PROMOTIONAL EXAMINATIONS

PNP MATTERS:
For 3rd Level Promotion (P/Sr. Supt. to P/Dir. Gen.)
For Appeals
For Application of Leave Abroad
Foreign Travel (Schooling/Training Abroad)
For Optional Retirement
For Designation to Key Positions
For Detail Service (DS) Assignment
For Re-employment/Reinstatement

ISSUANCE OF CERTIFICATE OF NAPOLCOM ELIGIBILITY

Schedule of Availability of Service
Monday-Friday
8:00 AM – 5:00 PM

Who May Avail of the Service:
Passers of the NAPOLCOM Entrance and Promotional Examinations or their authorized representative (s)

Requirements
Two (2) valid IDs and Authorization if applicable

How to Avail of the Service

Step	Applicant/Client	Agency	Action Office/ OPR	Location	Fees	Duration
1	Register at the Security Guard’s counter	Direct client to proceed to the Examination Division	Custodial Unit	Ground Flr.		1 min.
2	Secure and Fill-out request Form	Verify name of examinee from the master list of examinees	Cert. Sec. Exam. Div,PAS	5th Floor	PHP150 - PHP 200 – if with corrections on typogra-phical errors committed by the examinee	3 mins.
3	Pay to Cashier	Issue official receipt	Collecting Officer, Cash Section	Ground Flr.	Cert. Sec. Exam. Div, PAS	5 mins.
4	Submit OR and request form.	Prepare and Release Cert. of Eligibility	Cert. Sec. Exam. Div,PAS	5th Flr.		2 mins.
5		Sign in the logbook and receive certificate of eligibility	Cert. Sec. Exam. Div,PAS	5th Flr.		1 min.

VERIFICATION OF EXAMINATION RESULT

Schedule of Availability of Service
Monday-Friday
8:00 AM – 5:00 PM

Who May Avail of the Service:
Examinees or their authorized representative (s)

Requirements
Two (2) valid IDs and Authorization if applicable

How to Avail of the Service

Step	Applicant/ Client	Agency Action	Office/ OPR	Location	Duration
1	Register at the Security Guard’s Counter	Direct client to proceed to the Examining Division	Custodial Unit	Ground Floor	1 min.
2	Secure and Submit properly filled out verification slip including the requirements	Verify name of examinee from the master list of Passed/ Failed examinees	Adm Officer and Adm. Asst Cert. Sec. and Test Specialist and Test Tech., Test Dev. And Rating Sec, Exam. Div, PAS	5th Flr.	1 min.
3	Show the verification slip	Release the verified examination result	Adm Officer and Adm. Asst, Cert. Sec. and Test Specialist and Test Tech., Test Dev. And Rating Sec, Exam. Div, PAS	5th Flr.	3 mins.
4	Retrieve the presented requirements		Adm Officer and Adm. Asst Cert. Sec. and Test Specialist and Test Tech., Test Dev. And Rating Sec, Exam. Div, PAS	5th Flr.	3 mins.

AUTHENTICATION OF POLICE ELIGIBILITY
(Walk-In)

Schedule of Availability of Service
Monday-Friday
8:00 AM – 5:00 PM

Who May Avail of the Service:
Passers of the NaPolCom Entrance or Promotional Examinations or their authorized representative

Requirements
Original or photo copy of Certificate of Eligibility
Two (2) valid IDs and Authorization if applicable

How to Avail of the Service

Step	Applicant/Client	Agency Action	Office/OPR	Location	Fees	Duration
1	Register at the Security Guard’s counter	Direct client to proceed to the Examining Division	Custodial Unit	Ground Floor		1 min.
2	Present Original or photocopy of Report of Rating	Verify and validated the report of Rating or Certificate of Eligibility for the Master List of Successful Examinees	Certification Section, Examination Division, PAS	5th Flr.	Php 50 per copy	3 mins.
3	Pay to Cashier	Issue official receipt	Collecting Officer, Cash Section, PAS	Ground Flr.		2 mins.
4	Present required documents and OR	Stamp and sign the photocopies of Report of Rating	Division Chief or Asst. Div. Chief, Exam. Div,PAS	5th Flr.		1-5 mins (depending on the number of copies requested).
5		Release the Report of Rating or Cert. of eligibility	Certification Section, Examination Division, PAS	5th Flr.		2 mins.
6	Receive the authenticated copy/copies of Reports of Rating or Certificates of Eligibility		Certification Section, Examination Division, PAS	5th Flr.		2 mins.

AUTHENTICATION OF REPORTS OF RATINGS
(Thru Mail)

Schedule of Availability of Service
Monday-Friday
8:00 AM – 5:00 PM

Who May Avail of the Service:
Passers of the NaPolCom Entrance or Promotional Examinations

Requirements
Two (2) valid IDs and Authorization if applicable

How to Avail of the Service

Step	Applicant/ Client	Agency Action	Office/ OPR	Location	Duration
1	Request for authentica- tion from NAPOLCOM ROs, CSC, FO, PNP and other gov’t. agencies	Verify and Validate the Certificate of Eligibility from the Master List of Successful Examinees	Certification Section, Examination Division, PAS	5th Floor	5 days
2		Prepare letter of Confirmation	Certification Section, Examination Division, PAS	5th Floor	5 days
3		Initial or sign letter of confirmation	Administrative Officer V Supervising Adm.Officer, Chief Admin Officer, Dir II and III, ADEO VCEO	5th Floor 3rd Floor 2nd Floor	10 - 15 days
4		Release confirmation letter to concerned parties or forward the said document to the Records Section for mailing	Certification Section, Examination Division, Records Section, PAS	5th Floor Or Basement	10 mins.

FILING AND PROSECUTION OF ADMINISTRATIVE COMPLAINT

Schedule of Availability of Service
Monday-Friday
8:00 AM – 5:00 PM

Who May Avail of the Service:
Natural or juridical persons who have complaints against Policemen

Requirements:
Sworn Statement, Complaint-Affidavit, Certificate of Non- Forum Shopping and other documents relative to the case such as medical certificate, birth certificate, etc.

How to Avail of the Service

Step	Applicant/ Client	Agency Action	Office / OPR	Location	Duration
1	Register at the Security Guard’s Counter	Direct client to proceed to Inspection, Monitoring and Investigation Division, (IMIS)	Custodial Unit	Ground Floor	1 min.
2	Proceed to Investi-gation Division, IMIS	Interview and inform complainant whether or not the complaint falls under the jurisdiction of the Commission	Chief, Investigation Division, IMIS	Ground Floor	20 mins.
3	Proceed to Designated Investiga-tor	Assist in the preparation/filing of Affidavit-complaint and other documents, if necessary	Special Investigator, Investigation Division	Ground Floor	1 hour per sworn statement per person
4		Assign the case to the investigator for pre-charge evaluation	Chief, Investigation Division	Ground Floor	1 min.
5		If there is a finding of probable cause recommend filing of administrative complaint; or If there is no finding of probable cause prepare resolution recommending dismissal of complaint for approval of the Commission en banc	Special Investigator	Ground Floor	10 days
6		If found that the complaint has probable cause, file a case for Summary Dismissal	Investigation Division, IMIS	Ground Floor	10 mins.

ISSUANCE & AUTHENTICATION OF NAPOLCOM CLEARANCE

Schedule of Availability of Service
Monday-Friday
8:00 AM – 5:00 PM

Who May Avail of the Service:
Uniformed PNP members applying for promotion or retirement

Requirements
Clearance Issued by the NAB and RAB, Clearance issued by Regional Office

How to Avail of the Service

Step	Applicant/ Client	Agency Action	Office/ OPR	Location	Fees	Duration
1	Register at the Security Guard’s counter	Direct client to proceed to Cashier	Custodial Unit	Ground Floor		1 min.
2	Proceed to cashier for payment	Receive payment and issue receipt	Cash Section	Ground Flr., PAS	PHP150/ copy + PHP50/ add’l copy	5 mins.
3	Proceed to 4th Flr.Show receipt of payment	Issue request form	Assigned personnel	4th Flr., beside Hearing Rooms		1 min.
4	Accomplish request form	Receive accomplished request form	Assigned personnel	4th Flr., beside Hearing Rooms		Depends upon how fast client accomplish the form
5		Stamp date within which to claim clearance	Assigned personnel	4th Flr., beside Hearing Rooms		1 min.
6		Check Case docket to verify if there is pending case	Assigned personnel of NCR RAB, NAB	4th Floor		5 mins.
7	Proceed to the Legal Affairs Service and receive clearance	Print clearance Affix dry seal	Case Manage ment Div LAS	LAS 3rd Flr		5 mins.
For authentication of clearance follow the above procedure and
8	Present photo copy of clearance and receive authenti- cated copy of clearance	Issue authenticated clearance	Case Manage-ment Div LAS	LAS 3rd Flr		2 mins.

PAYMENT OF POLICE BENEFITS

Schedule of Availability of Service
Monday-Friday
8:00 AM – 5:00 PM

Who May Avail of the Service:
PNP members (Permanently and Totally Disabled), Surviving Beneficiaries, representatives with special power of attorney

Requirements
Adjudication Order, ID (Pensioner or PNP)

How to Avail of the Service

Step	Applicant/ Client	Agency Action	Office /OPR	Location	Fees	Duration
1	Verify status of Claim	Verify claim as to: Completeness of Supporting Documents Date claim was received to determine schedule of payment (first in first out policy) Inform claimant as to schedule of payment	PNP Welfare Benefit Unit, Financial Service	FS 4th Flr.		10 mins.
2		For claimants whose claims are already scheduled for payment, Verify from data base if check is already available	PNP Welfare Benefit Unit, Financial Service	FS 4th Flr.		5 mins.
To avail of Pensioner's ID:
3	a. Pay fee for ID	Issue OR	Cash Sec., PAS	Ground Flr.	Php 100.00	1 min.
	b. Proceed to IMIS	Assist in the finer printing and taking of specimen signature of claimant	IMIS	Ground Flr.		15 mins.

REVIEW AND EVALUATION OF CLAIMS PRIOR TO PAYMENT OF PENSION
(TOTAL PERMANENT PHYSICAL DISABILITY)

Who May Avail of the Service
Uniformed PNP members applying for Total Permanent Physical Disability

Requirements
Copy of the following:

Letter application of claimant
Recommendation for TPPD of a disabled PNP members by the PNP Chief or his duly authorized representative
Duly authenticated Service Record
Certification from the appropriate medical officer that the PNP member is unfit to further perform the duties of his office
Detailed Investigation Report from Chief of Police or immediate superior/supervisor, as to the cause and extent of the disability
Certified true copy of latest appointment
Certificate of clearance from money and property accountability
Official receipts, duly dated and numbered representing medical, hospital and doctor's fees, if any incurred on account of service connected ailment
Certificate of no pending case from the RAB
Latest payslip or certificate of last payment
Absorption Order
Special Order indicating adjustment in rank and salary
Complete clinical/hospitalization records

How to Avail of the Service

Step	Applicant/ Client	Agency Action	Office/ OPR	Location	Duration
1	Submit claim folder with endorsement of application by DPRM	Review and evaluate claim folder	LAS, Claims Section	3rd Floor	30 mins.
2		Indorse Claim folder to Regional Office concerned	LAS, Claims Section	3rd Floor
3		Investigate Claim and prepare Report of Investigation	Regional Office Concerned		Within 1 month from receipt of claim folder with complete requirement
4		Adjudicate Claim	Regional Office Concerned
5		Pay gratuity and expenses for medical fees	Regional Office Concerned		1 week from receipt of report of investigation
6		Indorse claim folder to C.O. for payment of pension	Regional Office Concerned	3rd Floor	30 mins.
7		Review claim folder and Payment of pension	Financial Section	4th Floor

REVIEW AND EVALUATION OF CLAIMS PRIOR TO PAYMENT OF PENSION
(DEATH BENEFITS)

Schedule of Availability of Service
Monday-Friday
7:30 AM – 5:30 PM

Who May Avail of the Service:
Surviving spouse/heirs of PNP members who died in line of duty because of service-connected ailments

Requirements:

Letter application of claimant
Duly authenticated Service Record
Detailed Investigation Report from Chief of Police or immediate superior/supervisor as to the circumstances or cause of death
Certified true copy of latest attested appointment
Certification of Clearance from Money and Property Accountability
Official Receipts duly dated and numbered representing medical, hospital and doctor's fees, if any, where incurred on account of service connected death
Certificate of No Pending Case from RAB
Latest payslip or Certification of Last Payment
Absorption Order
Special Order (SO) indicating adjustment in rank and salary
Complete clinical and hospitalization records
Original NSO copy of Death Certificate
Original NSO copy of Marriage Certificate
Proof of surviving legal heirs, if claimant is other than surviving spouse. If claimants are minors, Letter of guardianship

How to Avail of the Service

Step	Applicant/ Client	Agency Action	Office/ OPR	Location	Duration
1	Apply to avail of Death Benefit	Evaluate claim	Concerned Regional Office
2		Review and evaluate claim by Compensation Rater	Claims Section, LAS	3rd Floor	30 mins.
3		Indorse claim folder to the concerned Regional Office	Claims Section, LAS	3rd Floor	15 mins.
4		Adjudicate Claim	Concerned Regional Office
5		Payment of gratuity, burial and medical expenses	Concerned Regional Office
6		Review and draft brief for payment of pension	Claims Section, LAS	3rd Floor	30 mins.
7		Payment of pension	Financial Section	4th Floor

PAYMENT/REFUND OF SCHOLARSHIP BENEFITS

Schedule of Availability of Service
Monday-Friday
7:30 AM – 5:30 PM

Who May Avail of the Service:
Legitimate Children of Uniformed PNP Personnel

Requirements
Any Valid IDs

How to Avail of the Service

Step	Applicant/ Client	Agency Action	Office/OPR	Location	Duration
1		Inquire from the PNP if check for payment/refund of scholarship is ready for pick up	PNP Welfare Benefit Unit, FS and Cash Section, PAS	FS, 4th Flr. PAS, Ground Flr.	30 mins. 2 hours
2		Prepare Disbursement Voucher and process claim	PNP Welfare Benefit Unit, FS	4th Flr.	5 mins.
3		Prepare and sign check	PAS, FS, Office of the Commissioners	Ground Flr. 4th Flr. and 2nd Flr.	1 day
4	Verify status of claim	Advise claimant to pick up check at the Cash Section, PAS	PNP Welfare Benefit Unit, FS	4th Flr.	1 min.
5	Proceed to Cash Section, PAS to claim check	Release check	Cash Section, PAS	Ground Floor	5 mins.

APPLICATION FOR PNP ENTRANCE AND PROMOTIONAL EXAMINATIONS

Schedule of Availability of Service
Period of On-Line Scheduling
To be posted in the NAPOLCOM website

Who May Avail of the Service:
PNP Entrance Exam - Civilian Filipino Citizen who meets the minimum requirements
Promotional Exam - PNP Members from the ranks of Police Officer, Police Inspector and Superintendent

Requirements for PNP Entrance Exam

Transcript of Scholastic Records (with Special Order issued by CHED or Diploma from CHED Accredited Schools, Colleges or State Universities)
Birth Certificate issued by the Civil Local Registrar or by main and field offices of National Statistics Office (NSO)
For PO1 with Temporary Appointment, a certified copy of attested appointment, plantilla appointment or order
One (1) legal-size window envelop with nine pesos (P9.00) worth of mailing stamps (for NCR, CAR, Region 1, 2, 3, 4 & 5) and twelve pesos (P12.00) worth of mailing stamps (Visayas & Mindanao, Batanes, Occidental Mindoro & Palawan)
Police Examination Fee of Four Hundred Pesos (P400.00)
An Application Form (NAPOLCOM Form 1-A) duly accomplished by the applicant and two (2) recent and identical 1" x 1" ID pictures (in color) with white background and complete name tag (indicate rank before the first, middle and last names)

Requirements for Promotional Exam

Certified True Copy of Attested Appointment, Plantilla Appointment or PNP Absorption Order
Report of Rating/Certification issued by the NAPOLCOM Central Office, CSC Certificate of Eligibility and/or PRC Board Eligibility
One (1) legal-size window envelop with nine pesos (P9.00) worth of mailing stamps (for NCR, CAR, Region 1, 2, 3, 4 & 5) and twelve pesos (P12.00) worth of mailing stamps (Visayas & Mindanao, Batanes, Occidental Mindoro & Palawan)
Police Examination Fee: Four Hundred Pesos (P400.00) for Police Officer Exam Four Hundred Pesos (P450.00) for Senior Police Officer Exam Four Hundred Pesos (P500.00) for Police Inspector Exam Four Hundred Pesos (P600.00) for Police Superintendent Exam
An Application Form (NAPOLCOM Form 1-A) duly accomplished by the applicant and two (2) recent and identical 1" x 1" ID pictures (in color) with white background and complete name tag (indicate rank before the first, middle and last names)

Note: Application Form can be downloaded from www.napolcom.gov.ph or can be secured from the Regional Office
How to Avail of the Service

Step	Applicant / Client	Office/OPR
1	Log on to the NAPOLCOM website at www.napolcom.gov.ph, click on the ON-LINE EXAMINATION APPLICATION SCHEDULING SYSTEM	ITMD, PRS
2	Fill out the mandatory fields (Last Name, First Name, Middle Name, E-mail Address, Home Address, Cellphone No. Preferred Exam Center and Exam Title) and additional mandatory fields to be filled-out by Entrance Exam applicants
3	Click SUBMIT after filling-out the mandatory fields. A CONFIRMATION will appear if submission was successful
4	Wait for the LETTER-REPLY which will be sent to the e-mail address provided by the applicant, confirming scheduled appointment for filing application for the Examination
5	Print the LETTER-REPLY and present/submit it, together with the other requirements, to the Exam Processor at the NAPOLCOM Regional Office where she/he prefers to take the examination

For 3rd Level Promotion (P/Sr. Supt. to P/Dir. Gen.)
Step 1	Proceed to the Central Records Section (CRS), PAS and submit the promotional folder for recording (DTS and logbook). Only Promotional folder with complete requirements shall be accepted. » SOPPB Resolutions » Chief PNP recommendation » Personal Data Sheet (CSF 212 and PNP PDS) » Education attainment, » Transcript of Scholastic Records or Diploma » Report of Rating of Police Eligibility » Certificate of Training » Latest Attested Appointment or KSS Porma 33 or GO » Neuropsychiatry Test (6mos) » Drug Test (6mos) » Service Record » Physical Fitness Test (1st & 2nd Semester) » clearances from the following: • OMBUDSMAN (6mos) • NBI (1 yr.) • NAB (3 mos.) • RAB (2 mos.) • PLEB (6 mos.) • CSC (6 mos.) • DIDM (3 mos.) • IAS (1 mo) • LS (3 mos.) • RTC (1 mo.) • MTC (1 mo.) • DI ( 6 mos.)
Step 2	Your folder will be evaluated by the PNP Matters Section, HRMD.
Step 3	A Resolution and Letter of Recommendation for Appointment shall be submitted by the Commission to the Office of the President (OP).
Step 4	The Appointment shall be endorsed to the Office of the Chief, PNP.

For Appeals
Step 1	Proceed to the Central Records Section (CRS), PAS and submit Letter of Appeal and other supporting documents for recording (DTS and logbook).
Step 2	Your appeal will be processed and evaluated by the PNP Matters Section, HRMD. After which, a Memorandum, Endorsement, or a Resolution shall be prepared for approval/signature of the Service Chief, Commissioner or Commission en Banc respectively.
Step 3	Upon approval, the CRS, PAS will forward said documents to the office concerned.

For Application of Leave Abroad
Step 1	Proceed to the Central Records Section (CRS), PAS and submit application and supporting documents for recording (DTS and logbook).
Step 2	Your application will be evaluated and processed by the PNP Matters Section, HRMD as to the following requirements: a. Recommendation from the C, PNP b. Application for Leave approved by the supervisor/unit c. Clearances from DIDM and IAS
Step 3	A Memorandum shall be prepared for approval/signature of the Chairperson, Napolcom.
Step 4	The signed Memorandum shall then be forwarded to the Office of the Chief, PNP.

Foreign Travel (Schooling/Training Abroad)
Step 1	Proceed to the Central Records Section (CRS), PAS and submit application with supporting documents for recording (DTS and logbook).
Step 2	Your application will be evaluated and processed by the PNP Matters Section, HRMD as to the following requirements: a. Invitation letter from sponsoring agency/country b. Recommendation from the C, PNP c. Breakdown of expenses (optional)
Step 3	A Letter of Authorization addressed to the DFA Secretary will be prepared for approval/signature of the Chairperson, Napolcom.
Step 4	The Letter of Authorization shall then be forwarded to the DFA by the CRS, PAS. Upon approval by DFA said authorization shall be forwarded to the Office of the Chief, PNP.

For Optional Retirement
Step 1	Proceed to the Central Records Section (CRS), PAS and submit request for optional retirement with supporting documents for recording (DTS and logbook).
Step 2	Your request will be processed and evaluated by the PNP Matters Section, HRMD as to the following requirements: a. Affidavit of Irrevocable Application for Optional Retirement b. Certificate of Clearance on Money and Property Accountability c. Clearances from the DIDM, IAS , PLEB and Napolcom RAB/NAB
Step 3	For an approved application, a Memorandum shall be prepared for approval of the Chairperson, Napolcom.
Step 4	The CRS, PAS receives and forwards Memorandum to the Office of the Chairperson, Napolcom and upon approval and receipt thereof forwards said document to the HRMD.
Step 5	The HRMD, PAS forwards the Memorandum to the Office of Chief, PNP

For Designation to Key Positions
Step 1	Proceed to the Central Records Section, PAS and submit Letter of recommendation and other supporting documents for recording (DTS and logbook).
Step 2	Your request shall be evaluated by the PNP Matters Section, HRMD as to the following requirements: a. Recommendation from the C, PNP b. SOPPB Resolution
Step 3	A Resolution shall then be prepared for the approval of the Commission en Banc.
Step 4	The approved Resolution shall be forwarded to the Office of the Chief, PNP for implementation.

For Detail Service (DS) Assignment
Step 1	Proceed to the Central Records Section, PAS and submit Letter Endorsement and other supporting documents for recording (DTS and logbook) and evaluation of the HRMD, PAS.
Step 2	For an approved request, a Special Order or Resolution shall be prepared for the approval of the Chairperson or Commission en Banc respectively. For disapproved request a Memorandum/Letter Endorsement shall be prepared for signature of the VCEO/Supervising Commissioner respectively.
Step 3	Approved Special Order/Resolution/Memorandum/Letter Endorsement shall be forwarded to the Office of the Chief, PNP for implementation.

For Re-employment/Reinstatement
Step 1	Proceed to the Central Records Section (CRS), PAS and submit Letter Recommendation and other supporting documents for recording (DTS and logbook).
Step 2	Your request shall be evaluated by the PNP Matters Section, HRMD as to the following requirements: a. Recommendation from the C, PNP b. Certification from DPRM, PNP re Availability of rank vacancy
Step 3	A Resolution shall be prepared for the approval of the Commission en Banc.
Step 4	Upon approval the CRS, PAS shall receive and forward the approved Resolution to the Chief, PNP for implementation.